What you're seeing
The WebLink app does not show your device as connected.
The software appears to load, but no device is available to select.
The connection is intermittent or constantly drops.
Step 1: Check your USB connection
Most detection problems stem from loose connections or incompatible cables.
Connect directly: Plug the device directly into a USB port on your computer.
Ditch the adapters: Avoid using USB hubs or USB-to-USB-C adapters, as these often block the application from recognizing the module.
Swap the cable: Try a different USB cable and a different USB port on your computer to rule out a faulty connection.
Step 2: Verify your Operating System
Ensure your computer's operating system (OS) meets the system requirements for the WebLink desktop application. If your OS isn't supported, you will need to install the software on a compatible computer to program your module.
Still not detecting?
If you've tried a direct connection with a new cable and are still stuck, our support team is here to help.
When you contact Start-X support, please provide:
Your device model
Your computer's operating system (e.g., Windows 11, macOS Sonoma)
The type of cable you are using
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